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Terms of Sale

Please read our terms of sale carefully. It contains important information regarding your obligations as well as limitations and exclusions. These terms of sale apply to your purchase of Bimmian products. You agree to these terms by placing your order.

Address Changes

Please ensure that the shipping address that you provide when checking out is fully accurate including proper zip code or postal code, business name (if applicable) and apartment/unit number (if applicable). If an error is detected before the product ships from our warehouse, please contact our customer service department with the corrected address immediately. If a tracking number has been generated for your order, a 20% restocking fee will apply. Please note, once a delivery has left our warehouse it is not possible to reroute it to a different address.

Refused or Undeliverable Items

If any shipment is not accepted by the receiver for any reason, including package refusal, incomplete or incorrect address, unavailability to receive package, non-payment of duty or taxes for international orders, the carrier will return the package back to us. If the product is returned to our warehouse, a fee equal to the cost of return shipping and any carrier handling, warehousing, customs, duty, brokerage, taxes or other fees will be charged to the customer before reshipment of the goods. Alternatively, if the customer elects to have a refund, this amount will be deducted from the refund in addition to a 20% restocking fee.

Order Cancellations or Changes

In order for us to offer the quickest possible order processing times, many order processing steps are automated. When you place your order, the order is printed in our warehouse for fulfilment soon afterwards, possibly outside of customer service business hours. It is not always possible to change or cancel an order after it is placed so please order carefully. If changes are required to an order, you can send an email to customerservice@bimmian.com. Any messages will be answered as quickly as possible within our regular business hours. If a tracking number has been generated for your order, a 20% restocking fee will apply. We will not be responsible for refunding shipping charges should an item ship because we did not receive your message or you were not able to successfully contact us. Once received, items may be returned or exchanged as per our return guidelines.

Backordered Items

We keep a comprehensive inventory selection in stock at all times. Larger than anticipated sales volumes or manufacturer stock levels can occasionally result in a product being backordered. Our online ordering system and shopping cart will show you real time stock availability of most items before you place your order. Orders that contain both in stock and backordered items that are expected to be in-stock in a reasonable amount of time will be held and shipped together. Orders that contain in-stock and backordered items that are expected to have longer wait times may have in-stock items shipped immediately and backordered items shipped by ground when they are received at our warehouse.

Price Matching

If another vendor has an identical product available, in stock, for a lower price including all shipping and taxes, please email our sales department with a copy of a competitors quote and we will attempt to match or beat this price. While in most cases we are able to do this, no guarantee or commitment can be made regarding our requirement to match any competitors price. We are always looking for ways to satisfy our customers and will put forth our best effort in price matching.

After Sale Price Adjustments

At this time, we do not offer post-purchase or post sales event price difference reimbursements on any of our products.

International Orders - Duty And Taxes

Most products are shipped from USA and Canada. Customers within USA and Canada should not expect to see any duties, taxes or brokerage fees when ordering from Bimmian. Customers from outside of these two countries may have taxes imposed by the government in your country upon import. Please check with the customs office in your country regarding duties or taxes which may apply to your purchase prior to ordering. If your order has been shipped by UPS or FedEx, the brokerage charge is often included in the shipping cost for most countries. Duties and taxes are separate and will be collected by the carrier on delivery. Bimmian charges all appropriate sales tax applicable to each Canadian province on checkout.